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Car Shipping - Further Information
Personal Effects
On certain containerised services, personal effects can be carried in vehicles at no extra freight cost. Please check
with us if this type of shipment is allowed before loading baggage and personal goods in your vehicle. Please note NO
personal items of any nature can be placed inside the vehicle for the RORO service.
Preparation
A detailed pre-shipment condition report is completed upon receipt of your vehicle. For share and sole use container
services silica gel bags are placed within the vehicle to avoid interior deterioration. As all vehicles are inspections
by Quarantine upon arrival we strongly suggest the inside of the vehicle be vacuumed and the bodywork be clean, removing
visible mud and dirt from the wheel and underneath compartments. Should you arrange steam cleaning yourself make sure
you obtain a certificate to verify the cleaning that has been done. Note that steam cleaning prior to shipment does not
preclude the relevant authorities at destination ordering steam cleaning again.
Shipment Protection
A professional and very reliable service is always provided although there is always the possibility of something
unexpected occurring, and we recommend that you sufficiently protect your vehicle. Shipment Protection is
available through our specially negotiated cover with AXA Corporate Solutions Assurance, one of the largest insurers in
the world. We are pleased to quote competitive rates, with low deductible excesses, dependent on ultimate route and
method of shipment. Reduced rates are available for high value shipments. A condition report on each vehicle is
completed at the time of delivery.
Documentation
In order to protect all parties concerned, we must have sight of the original (and receive a copy) registration document,
and/or copy invoice, (if available), prior to shipment. If the vehicle is not registered in the name of the shipper, an
appropriate letter from the owner, which will be referenced, giving authority to ship the vehicle, is mandatory.
Other documents confirming evidence of use overseas, date and value at the time of purchase etc., may be required by
foreign customs officials at destination. We can provide information on most countries' customs regulations. It is the
responsibility of the shipper to ensure that they conform with such customs regulations. Of course, we are unable to
guarantee the continued validity of foreign customs regulations, and shippers should confirm the current status of their
shipment, with the authorities in the country concerned. Unfortunately, customs regulations can, and do, change, so it
is important to check that you are aware of the most up to date regulations.
Nationwide Collection Service
We can arrange collection of your vehicle, by trailer, or by an insured driver, prior to shipment, from your address in
Britain or Ireland. Please contact us for rates for this service.
Vehicle Reception
Your vehicle may be delivered to us between 0900-1700hrs weekdays and by prior arrangement on Saturday mornings at our
Head Office/warehouse. Vehicle reception facilities are unfortunately not available at our London City Centre Earls Court
Office, nor at our in-terminal offices at Heathrow and Gatwick Airports.
Booking
A booking form should be completed and returned to us. In some instances we will require a deposit of 10% of shipping
costs. The balance of shipping fees is due in all cases, and without exception, before vehicles are shipped. We are
unable to offer COD shipments.
Payment
We accept payment by cash, bankers draft, interbank transfer, or by cheque, (shipment will only be effected upon receipt
of cleared funds in our bank account). Payment may also be made by Mastercard or Visa (handling charge 2%). American
Express and Diners Club are also accepted (handling charge 4%).
Your Guarantee
Excess International Movers are fully bonded members of the British Association of Removers (BAR Overseas), members of
FIDI (International Furniture Movers Association), and of HHGFAA and NMSA (USA).
The BAR bonding scheme provides similar customer protection to that of ABTA. We do not recommend shipping your vehicle
with a non-bonded (non-BAR Overseas) shipping company.
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